in the activation manager and the download assistant doesn’t work : the connection is impossible
Welcome to the forum.
Please translate your posting to english because this is a english speaking forum and this will allow more users to read and answer your question
I bought a license for SpectraLayers Pro, but I can’t download it.
I can’t launch the Download Assistant.
No contact email, no phone number… Nothing when things don’t work.
windows 11
I have downloaded The download assistant twice and also the activation manger
In the activation manager, spectralayer 11 pro is there but not the 13
With your purchase you received a Download Access Code, this must be entered in the Download Assistant. This registrrs your license with the Steinberg license server.
After the registration the Activation Manager will see it and you can activate it.
I have already put the access code but nothing appears
Try getting the latest Steinberg Download Assistant from https://steinberg.net/sda-win
It’s the same
impossible to connect
thank you for the help but i’m really upset
no phone number , no mail for any help?
It’s incredible
I posted the phone number above
Do you have any network security tools or firewalls installed on your computer?
No I don’t have any firewall
thank you for the phone number. It’s very kind
Apparently, they don’t want the customer to call them !
If you open the Activation Manager, there should be a link to generate a diagnostic report. If you PM that to me, it might help diagnose the issue.
It looks like you’re signed into Activation Manager (I removed the post with the logs in as they contain your personal information which is why I suggested you PM them to me)
Are you signed in OK to Activation Manager? You said that was unable to connect too.
i can connect to activation manager : i see my account