Official Steinberg support here? No not at all.
In most locations you should use your MySteinberg account (where your products are registered) where you can submit a support request directly to Steinberg support. There are some locations, Russia for example, where support is handled by third parties with varied results. I assume this is because of some country specific laws or other local situation. In the US I’ve always gotten an initial response in 0-2 working days. But users in some locations report long wait times.
Under any circumstances the forum is not the way to submit a support request to Steinberg. However there are a bunch of folks on the forum who collectively know more about Cubase than anyone. Sometimes this means we can ID a problem faster than official support simply because someone here has already experienced it. And as far as workflow questions, you’ll generally get a wide variety of suggestions. FYI we encourage folks to put their DAW configuration info in their signature making it easier for folks who reply to understand what’s involved.
If your post doesn’t get any responses, it is typically for one of these reasons:
- It is not clearly written & no one understands what’s being asked.
- Folks who might know, didn’t notice the question when scanning topics.
2A. The subject line omits info that would attract the right eyeballs (i.e. if your issue involves EUCON make sure “EUCON” is in the subject line.
- Something so truly weird everyone is baffled. Usually this will elicit lots of speculation & not silence, but sometimes depending on… no one has anything to offer.