Previously, I read on the internet that if you lose your Steinberg elicenser, you lose your license and have to buy a new one. Now iLok have a Lost iLok ‘zero downtime’ procedure, I’m wondering if Steinberg have changed their procedure regarding a lost elicenser? Especially since we can register the elicenser and license numbers online on our accounts?
I’m asking 'cause I’m shutting down the studio to go on vacation and thinking of taking my elicenser with Cubase 7 along with my laptop but I’m worried if I lose it, I could lose important bookings when I come back due to not being able to get the license back fast enough, or not being able to purchase a new copy of Cubase fast enough (as it’s often not in stock in actual stores here)
So to summarize, is it possible to get your licences back now and if so, what is the average turn around time and what information is required to get your licences back?