Inspector becomes unresponsive/freezes (due to UR816C) 2026

Cubase
1

This issue is still happening in 2026.

The inspector won’t open tabs; it just glitches. Then, after unplugging my brand new UR816C, the inspector works again. And yes, I have all the latest firmware and tools installed.

HELP

2

Hi,

Are you on Mac or Windows (which version), please?

3

oh yea,

windows 11, 14900k, 64G ram, ddr4

4

Hi,

Generate a DMP file and share it via Dropbox or a similar service, please.

As you are on Windows, once Cubase freezes, open the Task Manager, right-click on Cubase and generate the DMP file.

Or…

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behaviour (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase:
    procdump64 -e -h -t Cubase

Nuendo:
procdump64 -e -h -t Nuendo

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

5

thanks Martin