So I have my new PC running Windows 8 x64 and am trying to install the distribution DVD for Element 7 first, with the intention of subsequently installing a) the 7.1.2.600 patch followed by b) the Win 8 x64 patch.
But I am unfortunately failing at the first hurdle, with the installer exiting on an error " insufficient free disk space" on my 4tb RAID 10 array with 3tb free.
One other piece of info: The 4tb Raid 10 drive I mentioned is in fact my boot drive (C:) configured as a GPT partition using a UEFI Bios, to get around the 2tb boot drive partition size in the past imposed by Windows.
It seems to me some sort of rewrite of the installer may be required to get this working; should I put in a formal support request?
Just to be clear, should I sit tight and wait for somebody to get in touch via this thread or raise a support request via the MySteinberg section of the site?
Needless to say anything you can do to speed this along is much appreciated.
Following an email from your organisation this morning, based on the progress so far (a a big fat zero) I honestly see little chance of that happening anytime soon.
That is a state of affairs I am very unhappy with, and would hope the same is also true of yourself, particularly given Steinberg’s claims to have a Windows 8 x64 patch available.
Could you not relatively easily produce a one-off build that gets around this issue and makes good on Steinberg’s promise?
Just one further comment on this; the support person who emailed me seemed to suggest there was a problem with my computer setup, but that is simply not true.
A quick search reveals it is set up according to official Microsoft documentation going back to at least 2010.
And I have installed software including parts of Microsoft Office 2003, Office 2007, and 2010, as well as Adobe CS 3, Sony Vegas, together with many obscure packages and utilities without any problems whatsoever.
The only thing that hasn’t worked is Wavelab Elements and/or the eLicensor software. Indeed PG originally speculated that was the cause of the problem as if aware of “issues”.
If that is the case I repeat my request for a special build that eliminates this issue. Or should I instead look for cracks in the wild that have done it for me
Then try to install WaveLab on any other computer, and copy the full WaveLab program folder onto your favourite computer.
Also, download and install: Driver updates - GEAR Software
All that will make the same effect as a working installation with setup.exe
Try to install the latest eLicenser again. Then reboot.
If you still get the same error, try to open the eLicenser Application, to see if there is a valid license in your dongle.
Yes, I have tried that and also the 7.2.1.600 patch which looks like a full installation package.
Same result each time with the insufficient disk space error early in the installation process.
BTW, what should I do with elicenser program and Wavelab directory I copied over from my old pc? Delete them securely and reboot? (I am anxious to try to keep the registry on my newly installed Windows as ‘clean’ as possible)
BTW, what should I do with elicenser program and Wavelab directory I copied over from my old pc?
Don’t worry, it won’t harm. Anyway, there should be an uninstallater somewhere.
Copy your DVD content to your HD, then replace the eLicenser version found in that folder by the latest one. Now run WaveLab’s setup.exe. The setup.exe will then call the latest eLicenser with the right code, and hopefully that should solve the problem.