Installing the trial version of 12 pro and then buy the product

Once I downlaod the product “cubase 12 pro” using the download assistance for trial, How ever, it couldn’t be insalled. So, How can I fix the problem or else get the product from the steinberg company through the online purchase deal? Thank you!

Hi @Teame,

Is there any error message when the installation of the trial fails?
What are your system specs?

Yeah, message has come to me while I was tying to install saying that there is no legal lisence and some other file folder of the already downloaded product softwares I found them empty.

I looking forward to hear from you any solution.

Hi @Teame

Did you get your access code by email?

Once you’ve got that check these step by step instructions:

If that shouldn’t work, please provide a screenshot with the error message.