Interface PROBLEMS

My ur22mkII turns on and off constantly, I have to change sample rates up and down every time I
start up for it not to glitch and now I’ve been denied access to creating a ticket in the support section.
WHAT is this company doing???

I don’t know what the company is doing.

Does it get proper power from the USB? Tried another USB?

Same problem please message me if you found the answer. I researched before and it all comes down to drivers. My eLiscencer is now “too old” maybe new drivers but no idea how to get them also whoever is moderating this reply can you please tell whats up with the drivers man? My ticket was also completely ignored.