Is it possible to return my URC, Cubase ai not working properly and monitoring with fx not possible

Cubase and ur22c are exceptional but thing is its taking my time like anything. Really really really frustrated. As a musician you shouldnt be making myself and people like me so dissapointing with your products sophisticated user approach. I bought this with very much hope and expectations, but each time i get new new problems.

The Reverb in inspector while in monitoring vocals is not working. I tried send,insert,and urc panel in cubase inspector.(works with dsp mixfx external app)
In cubase its just plain monitoring with volume control from mixer.