Is it usual to recieve no reply after 5 months?

I have contacted Support over 6 times now, firstly in December and i still have not had any reply at all,

Halion sonic does not work at all, i have removed it and tried to reinstall it and it doesn’t run at all
just error messages

I have asked support about this and nothing just the automated reply, the thing is i do this as a hobby i enjoy
and i cant afford to spend lots of money on software that then doesnt run and i get no support what so ever

can anyone offer any suggestions ? buy Logic X maybe ? change hobby ?

In order for anyone here to offer any suggestions they would have to know what system you’re running, what the error messages are. Be as specific as possible.