I was forced to reinstall elicenser control centre last week to fix an instability. I use Cubase Pro 10.5 as well as Cubase LE (with separate full Retrologue 2 license) on the same laptop so that I can do some basic Cubase-ing when travelling & to avoid losing my USB dongle & Retrologue kept crashing in both Pro & LE.
Unfortunately, in a moment of comedy bad timing this was coincident with the time that the Steinberg servers went down! I’ve just spent an hour trying to get my licenses back!
During the outage I noticed that the USB dongle red light wasn’t on & ECC kept saying that no USB elicenser was detected - I assumed this was something to do with the outage.
However, when the servers returned earlier today, ECC still refused to recognise the USB dongle, saying it wasn’t connected. I tried different USB ports & another reinstall of ECC, no change. I noticed that when I changed USB ports the red light on the dongle would illuminate for a few seconds, then go off.
I eventually found success via the ECC help application (from Steinberg Support site) which involved another ECC reinstall - I’m not sure what changed but the USB dongle sprung into life.
However, I noticed that the red light slowly pulses - it’s something I’ve not noticed before, although the dongle is not normally in my field of view.
Is this pulsing normal?
Also, was it normal that during the server outage, & prior to ECC reorganising the dongle, that there was no red light?
I’m wondering if the server outage was actually a different issue & that the dongle has developed a fault. Although it’s working now, will it continue to do so? Given that my USB dongle is under 12 months old I may be able to get a warranty replacement.