I upgraded to 9.5 Pro yesterday. Today 10 was released.
Is there any kind of grace period / that covers this situation?
I should mention that I purchased and downloaded it yesterday but didn’t have time to install or activate it yet. I don’t know if that makes a difference or not.
Before I saw Fabio’s reply, I went to support / online chat, got a rep named Joel who was extremely helpful (despite the fact that I know he’s slammed on Release Day). He said I should go ahead and add the activation code to my eLicenser. When I did, I was automatically informed that the license had been upgraded to 10. So, downloading 10 as we speak.
I know some people have complained about Steinberg support and I don’t doubt the validity of their experience. That said, I just wanted to mention that on the day of a major release I had a rep in under 30 seconds, and his attitude from the moment I expressed my concerns about not having activated yet was, “don’t worry, we’ll take care of you.” This has consistently been my experience on the rare occasions I need support, so kudos to the support folks for the job they do.