I’m getting an error every time I launch Cubase and it looks like it’s eLicenser related. I’m getting this since I updated to the latest version of eLicenser software and transferred my licenses to a new USB key.
I’ve run eLicenser with Administrator rights (in Windows), it suggested that it fixed the problem, but it did not do anything, really; I still get the same error message.
I’ve opened a ticket with Steiberg’s Support and I haven’t heard anything for more than 2 weeks. Does Steinberg still provide technical support for its products and, if so, what’s the typical waiting time for an investigation of a ticket to get started?
Thanks and regards
System: Windows 10 Pro, Cubase Pro 11.0.10 Build 321 (Jan 13 2021), eLicenser 188.8.131.525