Hi Matthias, I still don´t believe that this move is beneficial. The long standing bugs in Cubase lead me to think that there is something deeply flawed about the way Steinberg adresses bug fixing. If you only rely on ticketing system, and the issues forum becomes irrelevant an user may think that is doing something wrong and not report a bug or confirm a reported one.
I can´t use the ticketing system because you refer me to the local distributor in my country, do you think that is streamlined?
Also, I want to point out again, the lack of a list of bugs fixed in the x.0 releases. So, we get a lot of forum members (here and other places online) asking “has the xxxx issue been fixed in x.0 release”? And we wait for other users to test and confirm. Again, do you think that this procedure is streamlined or easy for your customers?
These questions are not an attack (sorry if it looks that way), they are geniune concern about the comunication, or lack of, between Steinberg and its customers. An issue that we have been raising for a long time now.
Now you will be not be managing the best way users have to look if the bugs that hinder they workflow are being looked upon or not. I would dearly welcome a dedicated support agent in the forum, so we can have a conversation about the problems with cubase (for example, disable tracks still keeps forgeting assignments, after a lot of updates).