Issue with Cubase 12 Pro crashing on launch

Cubase
1

Cubase 12 Pro crashes everytime on launch once it gets to Audio System loading. Then if I launch it again immediately and select “Use current preferences” from the Safe Mode dialog it launches just fine and runs perfectly? I am on Windows 10. Anyone else experiencing this problem? Thanks.

2

Hi and welcome to the forum,

Attach the*.dmp file from the Documents/Steinberg/Dump Files/

3

Hi Martin,
Thanks for the response and welcome! I just checked the Steinberg CrashDumps folder and the latest file in there is from 15/10/2021. I’m guessing that isn’t going to be much use?

4

Hi,

Please update to the latest Cubase 12.0.10. Is it still crashing?

If yes, please follow the instructions bellow.

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 11:
procdump64 -e -h -t Nuendo11

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.

5

Hi Martin,
Still crashing with the latest update unfortunately. Downloaded Prodump and saved it to a folder, then ran it from the command prompt (procdump64 -e -h -t Cubase12), then started Cubase 12 and it crashed before it fully loaded, but still no dump file? Does Cubase have to be running before it will capture a dump file?

Command Prompt
Command Prompt979×512 38.5 KB

Thise is a screenshot of the command prompt. I might be doing or not doing something really obvious here? Let me know if I have anything dumb. Thanks.
Daryl

6

@Martin.Jirsak Yep, still crashing with newest maintenance update here as well.

7

Hi,

I’m sorry, I’m not Windows user. I’m afraid I cannot investigate more without any DMP file, sorry.

8

Thanks for the help Martin. Finally got it working simply by updating the sound driver to the latest version (thank you Jarrod Bayliss). Don’t know why I didn’t try this earlier?

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