Issue with SpectraLayers Upgrade from Version 9 to 10


I hope everyone is doing well. I would like to share an issue I encountered after mistakenly purchasing an upgrade for SpectraLayers 10 from my Version 9. It turns out that my Version 9 is not the Pro version, which prevents me from using this purchase.

As the local distributor for Steinberg is on vacation for the next two weeks and I have not received any response to my inquiries, I am seeking assistance from the community here. Has anyone else encountered a similar problem or has any knowledge on how I can resolve this situation?

Thank you in advance for any help and advice you can provide. I would greatly appreciate any information you can share.

Best regards,