Issue with subscription

Dorico
1

Hi,

I have Dorico 6.2.10.6080 on my iPad Air M2 and I have a subscription taken directly from the app store. The problem is that despite this subscription, Dorico does not take it into account. Even more problematic, when I click on restore purchase in Dorico, it doesn’t work. The subscription is in progress and validated on my Apple account and I am connected to my Steinberg account on Dorico. How can I fix the problem? I tried to uninstall the app and reinstall it without success.

I contacted Steinberg’s support, but they sent me back to the forum.

Good day to you.

2

Hello,

No one can help me? I’m not sure where to post the problem.

Have a good day

3

Apple should be able to see what is going on with your account. Are you able to text chat or phone Apple?

4

On Apple’s side, the subscription is well taken into account. Even worse, when in Dorico I click on “subscribe”, the app store tells me that I already have a functional subscription (and restoring my purchase gives nothing).

5

Please try quitting the app and restarting it again, then clicking Restore Purchase once more. Eventually it will work!

6

There was another user with a similar problem that was reported in another post….
This was the solution in that case…

malycknm](/u/malycknm)

Mar 13

I had the same issue. I had to go through the motions as if I’m subscribing and tapped ok. Only then did it see the subscription and the subscribe buttons disappeared. It took a bunch of tries to get it to work. The Restore Purchase did absolutely nothing. I had this happen on two iPads.

7

Thank you very much for your answers! By pressing subscribe several times and then the subscription I have (as described in the topic cited) the application finally recognized the subscription. You have to press many times.