Issue with the listening buttons in the audio import window - they have disappeared. Cubase 15.0.20

Cubase
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1

Hi,

I have the latest Mac OS Tahoe and Cubase 15.0.20. When importing audio (File/Import/Audio file) and show options, there are no play, stop, volume, or other buttons at the bottom right of the window.
MediaBay works fine, but I don’t like using MediaBay.
I don’t have these problems in Cubase 14.

Greetings

Kris

Zrzut ekranu 2026-04-14 o 21.14.15
Zrzut ekranu 2026-04-14 o 21.14.151085×1065 249 KB

2

Hi,

I can see these buttons on my side. :thinking:

3

Zrzut ekranu 2026-04-14 o 21.25.16
Zrzut ekranu 2026-04-14 o 21.25.161084×1059 225 KB

4

Impossible… Can you send a screenshot of what you see?

6
  1. Might not be it I hope it will fix things: restart your device.
  2. Did you just update to Cubase 15? If yes, can it be an issue with that?
  3. I’ll be honest i haven’t used mac is years, but isn’t that something to do with the files finder in mac itself than cubase?
7

I’ve tried everything. I reinstalled using Steinberg Download Assistant. I’ve read that the new Mac OS has different scaling and Cubase might have a problem with it. I had this problem with Cubase 12 a few years ago, but updating Cubase fixed it.

9

Cubase has a problem with scaling on an external 4k, 38" monitor with a resolution of 3840 x 2160. When changing the resolution to a smaller one, e.g. 3360x1890, the buttons are visible correctly… The 16" screen in a macbook has 2056 x 1329 and works correctly there too.

10

Hi,

Sorry, I deleted my previous message.

I have just discovered… I can see the controls on my built-in screen. But if I move the window to the external screen (1900x1400), the controls are not present anymore. :thinking:

11

I just discovered that when I close my MacBook’s display and only see the external screen, the buttons are visible. When I open the MacBook again, the buttons disappear.

12

Kris, are you able to see the audio format info which is typically located on the bottom left of the Audio Import window? I haven’t been able to see any of that since updating to the first version of Cubase 15. Now on 15.0.21, I still have nothing but a blank space there. I am running a 5K/2K monitor with which I had no such issue when running CB 14.

Mac Sonoma 14.8.5

CB Pro 15.0.21

13

Hi!

This information is also not available in my window.