I am trying to upgrade Cubase 9.5 AI, which I received with my audio interface, to 9.5 Artist. I first installed AI some time ago, when I bought the audio interface. Recently I’ve bought an AI to Artist upgrade package separately, and I’ve downloaded and installed Artist with AI still installed. With the USB dongle plugged, when I run Artist, and tried to activate it, as per the instructions, I first entered the activation code for AI, but the eLicenser says that this code has already been used. Then I uninstalled AI, and left only Artist installed, but eLicenser says the same. I went then to my Steinberg account, and tried to re-activate AI, but it doesn’t like the eLicenser serial number - it says it is the old one - seems like it expects the eLicenser to be re-installed, which I haven’t performed so far, because I am not moving to a new system, but just trying to upgrade. I guess I should re-install eLicenser, but I am not sure whether I am heading in the right direction, and decided to ask first.
So, is there something I am missing, and what are the proper steps to upgrade AI to Artist? Obviously, the instructions provided with the upgrade package, and the ones on Steinberg site are not complete, at least for the case when AI has already been installed on the system.