Hello,
I’m having issues with the Etude Elements Piano library.
“The preset could not be loaded. This can happen if the preset was saved by a newer version of this plug-in or by an incompatible plug-in.
Please, don’t display this warning again.” Thank you
Hi @boris.petrowski ,
first do following: Open the Steinberg Activation Manager and hold down the Shift key on your computer keyboard while you click on the Refresh License button at the top right area of that window. Then restart Dorico and see if you still get that message. In that case go to Dorico’s Help menu and select Create Diagnostic Report. The corresponding zip file please post to a reply here. Thanks
Hello Ulf,
Unfortunately after refreshing the Steinberg Activation Manager I still
Get the same message.
Here’s a diagnostic zip file
Thank you
BP
STUDIO MIXART
Boris Petrowski
2121, Hingston
Montréal, Québec
Canada
H4A 2H9
(514)369-8185
Cell(514)273-5765
Dorico Diagnostics.zip (1.02 MB)
Hi Boris, looking at the logs and stuff, everything appears to be normal, so I also wonder.
And you definitely did hold the Shift key on your computer keyboard before clicking on the Refresh License button?
And did you restart your computer after doing so?
Hello Ulf,
Yes I had held the shift button while refreshing the License button.
However I had not restarted my computer which I did after your last email, because there was no mention of rebooting the computer.
And again the same message.
Is it possible the library is not installed correctly ?
Should I uninstall the Etude Elements Paint and re install it ?
Thank you for your support
BP
STUDIO MIXART
Boris Petrowski
2121, Hingston
Montréal, Québec
Canada
H4A 2H9
(514)369-8185
Cell(514)273-5765
@boris.petrowski You might want to remove your address and phone number from this public forum.
Will do…
Thank You
Hi @boris.petrowski ,
then you might have a file access rights problem. In order to find out please follow my instructions from this thread. Thanks
Hello Ulf,
Here’s the zip file from the Terminal command
Thank you
BP
(Attachment SMTGContents.txt is missing)
Hello Ulf,
Here’s the zip file from the Terminal command
Thank you
BP
STUDIO MIXART
Boris Petrowski
2121, Hingston
Montréal, Québec
Canada
H4A 2H9
(514)369-8185
Cell(514)273-5765
SMTGContents.txt.zip (3.89 KB)
Hi @boris.petrowski,
please try following: Again open a Terminal and copy ‘n paste one by one the commands
sudo chgrp staff /Library/Application\ Support/Steinberg/Content/VST\ Sound/SMT_022_Etude_Elements_Samples.vstsound
sudo chgrp staff /Library/Application\ Support/Steinberg/Content/VST\ Sound/SMT_021_Etude_Elements_Presets.vstsound
Due to the sudo you will be prompted to provide your password. When typing the passwort you get no user feedback on the Terminal, just type it in and hit the Return/Enter key.
After a Dorico restart, how does it then behave?
Hello Ulf,
Still didn’t work with your latest Terminal commands.
I’m sending you a log of the Terminal report.
I would like to point out a discrepancy in my Steinberg folders.
When installing updates or upgrades of Dorico software or even libraries with the Steinberg Download Assistant I always get this message :
— Could this be the reason ?
Thank you again for your help and support.
BP
Terminal Saved Output Dorico.txt.zip (857 Bytes)
My bad, sorry, in the commands I gave you for the Terminal.app I missed to escape the spaces in the path. I’ve corrected that in my earlier posting so please copy and paste it again. I’m sorry for the hassle.
But that with the SIA also does not sound good. I wil also send you a private message via this board. Please check.
