I purchased an upgrade from Cubase AI to Cubase 11 Artist from an online retailer (Gear4Music), as Artist requires a USB e-Licenser anyway.
I currently actually have Cubase Elements 9.5 (which is better than the “free” AI version).
When I try to activate the upgrade, it says I do not have a compatible version, and states that the upgrade needs to be from AI (rather than Elements).
This totally does not make sense. Is there anyone that knows how to solve for this?
For some reason, I also cannot raise a support ticket (the links keep routing me back to my local distributor)