Just bought Cubase Artist 12 and created account. Download assistant isnt recognising my details

Ive had the confirmation emails, been asked to create my password. I have downloaded the steinberg download assistant from within my online account but when it starts up and asks me to sign it tells me either my email or password is wrong, so I select forgot password and it then tells me the email address doesn’t exist. Any suggestions would be great thanks!

Hi and welcome to the forum,

Please get in touch with the official Steinberg support.