Keys not identified correctly

Hi there,

I am using Cubase Elements 7 and an Alesis Q25 controller.

When I press a note on the keyboard it is recognised by Cubase as being 2 semitones higher. All transpose functions are set to zero and the problem is occurring on all 15 computers that have it installed at my institution.

To recap, when I press a ‘C’ on the keyboard, Cubase thinks I’m pressing a ‘D’, no transpose functions have been enabled.

Hope you can help,