LE4 upgrade offer not active?

Cubase
1

Hi,
I’m keen on upgrading my LE4 but somehow this procedure doesn’t work for me. There’s no voucher link visible …?

https://helpcenter.steinberg.de/hc/en-us/articles/206072604-Cubase-AI-10-Cubase-LE-10-update-offer

“…For the time being, the Cubase AI 10/Cubase LE 10 update offer is not limited in time…”

2

HI and welcome,

Is Cubase LE 4 registered in your MySteinberg account?

3

Hi Martin,
yes it is.
cheers,
timo

4

Hi,

OK, then I would also expect the voucher there.

I’m afraid we cannot help here on the user forum. Could you rise a ticket to the official Steinberg support, please?

5

Hi Martin,
ok, I’ll do it.
Thanks for helping,
cheers,
timo

6

Well, beats me.
I raised a ticket (#216303) to Steinberg support, but it has now been 10 days with Open status… nothing shaking but leaves on the trees.

Does Steinberg support … uh, ok, I’ll wait for some days more…

7

Case solved with Support - everything went fine at last.