licence issue

hi , I bought Cubase artist 10 . do all the download . try to activate the daw but get this message ( no valid licence found the program will quit now )
it is a e delivery version I purchase, have run the elcc maintenance several time without good result . I have the softelicence on the left side but nothing on right side.look at my account at Steinberg and saw my activation code and soft elicence but it also say not product associated found or activated yet. can someone help please

thank you

Cubase Artist doesn’t use the Soft Elicenser, just the USB key. :slight_smile:

Thank you , I just ordered one this morning to see if it will help cos I know that eventually I will need one .will get it next week .