License cannot be found, please help!

Dorico
1

Hello,
I had purchased Dorico 3.5 ( Order Number : 216604283 Order Date** : 11/15/2021), and upgraded to Dorico 4 in 2021.

I had not used Dorico for a month, and when I started it I get the message saying no license was found. I did not change my computer, but I may have accidentally delete some files due to a misunderstanding of OneDrive.

When I tried to activate again using the activation code I received at purchase I get the message that the code has been used already and can be used only once. Under the “Steinberg download assistant” I do not see any products under “My product downloads”.

Please let me know what could possibly wrong and how i can reinstall my license for Dorico 4.

Thank you
Anand

2

My guess is that you never verified the upgrade - this is the process by which we mark that the old licence (in the eLicenser system) has been upgraded to a new licence (in the Steinberg Licensing system). Can you try following the steps here? https://helpcenter.steinberg.de/hc/en-us/articles/4412560691986-Steinberg-Licensing-Verification-Pending-or-Expired-

1 Like
3

HI Richard,

thanks for the response. Unfortunately my activation says “No license found” (screenshot below),

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This is bizarre since I used Dorico just a couple of weeks ago. I had upgraded to Dorico 4 in 2021 so unless something new was released I shouldnt be needing to verify anything?

My eLicenser still shows the Dorico 3.5 and the upgrade license:

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image1071Ă—611 124 KB

In the Download Assistant I do not see Dorico listed at all.

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Please let me know if you have any further thoughts on what could be wrong,

Thanks much
Anand

4

Is it possible that you have more than one Steinberg ID, and you are logged in to SAM with a different one from the one you used in SDA when you first ran Dorico 4?

5

Also, you say you might have deleted some files by mistake - if you sign out of SAM and then sign back in, does that help (that will refresh all of SAM’s data).

6

Problem solved.
You were right about the different email address. I had completely forgotten that I registered with a different account for the academic discount.
Thank you so much!