License of cubase ai

After purchasing the UR22C product, to install Cubase AI, enter the download access code of Cubase AI in Steinberg download assistant and install Cubase AI 12, but it turns off with the statement “Invalid License”.

Hi and welcome to the forum,

Open eLCC application. Can you see any license there? If yes, what license can you see?

Open Steinberg Activation Manager, make sure, you are signed in. Can you see Cubase AI license?

Hmm… my Steinberg Activation Manager doesn’t open. I can’t open it even if I download it again after deleting it.


Does it show any message? Why it doesn’t start?