License problem Cubase 8 Elements


I updated my Cubase 6 Elements to Cubase 8 Elements.
When I open Cubase 8 I get asked to enter an activation code.
But when I enter my activation code I get the notification that it was already used and can only be used once.
How to solve this?

Thanks in advance


Are you trying to enter the activation code that came with Cubase 6 again?

You need a new upgrade activation code that you should have been shown online during the purchase process and it should also have been emailed to you after purchase.

Yes, it was the code from Cubase 6.
This new code was not shown to me, neither did I received an email with a new code.
What do I do now?

Hello Bruno,

I resent the order information, please also check your spam folder in case the e-mail got trapped there.

I’m sending you a PM as well.

Kind regards,