License problems

Cubase
1

I have very recently bought Cubase artist 7 and installed it ok. It worked fine for a few days then I started having problems with the license. THis seemed to occur after I tried to install a Native intsrument program which also used a dongle. I couldn’t access Cubase and an error message came up saying ‘Synrosoft license error’ . My product was shown as registered in the e liscence center and on My Steinberg. I’ve since tried to download e liscence center again but now my product no longer shows on the e liscence page and I get this message from cubase:

e liscencer control error:
Application ‘LCC2’ has caused the following error:

DCOM connection to program ‘Synsopos.exe’ failed.
Error:Unspecified error
I have e-mailed Steinberg but no response and impossible to get hold of them by phone. Does anyone have any ideas???

2

Be sure you have the newest version of the eLicense software, if you don’t you can get it here:

http://www.elicenser.net/en/latest_downloads.html.

See if that helps.

3

Same thing with my AI 6 after fresh reinstall. And yes, I have the last version of the eLicenser, it’s not working…

4

What Native Instrument program (that uses a dongle) did you try to install??

NI uses no dongle that I know of. :confused: