License renewal issue

Hey Everyone, Its been about 6 years since I downloaded the steinberg stuff onto my computer and tbh I think when i got it originally it could have been another PC??? Maybe? not 100% sure? I have the e-licenser control Centre and it shows up without any licenses. so i went into my account and did the renewal and closed and reopened the licence program and its still not registering? is it supposed too??? i’m confused? how do i get my license back? it shows the old one on the renewal screen but it wants a new one in the e-licenser.

Any help will be appreciated.

Did you use a dongle? That’s how I transferred my Spectralayers license to my new PC.

no? I didnt know you needed too? but im not sure what to do with this now?

Did you actually go through the license reactivation in your MySteinberg account? It’s been a long time since I’ve used the Soft-eLicenser. At what point are you getting stuck?

Screenshots would probably help (just make sure to blur out any Soft/USB-eLicense numbers).

Software/license reactivation (requesting new activation codes) – Steinberg Support

Got it. (OK, I’m supposed to add characters, so here are more characters.)