License Upgrade failed from Cubase 9.0 to Cubase 9.5

Hello
I use Cubase 9.0 pro. All works fine. I use it on Mac Pro laptop, Mac Pro Workstation and Windows PC . Today I bought an upgrade from version 9.0 to version 9.5 . I use USB-eLicenser. Now when I write the new Activation Code for version 9.5 and try to Upgrade the new License in the eLicenser Control Center I have “Update Failed” issue with this message:

At least one of the eLicensers used during this process was disabled and cannot be used for any license transactions.

Please give me some help…

Thank you

Hi and welcome,

Cloud you share a screenshot of your eLCC application, please? Please, bluer your Soft-eLicenser and USB-eLicenser numbers.

I have the same problem but on PC. same goes with my band college, have the same problem on PC.
I tried to register again and end up with a software trail version and I cannot delete this version.
WHAT TO DO

Hi and welcome,

Contact official Steinberg support, please. They are the only one who knows, why is your USB-eLicenser disabled.