licenses disappeared from my elicenser

Cubase
1

Hi all

I went to open cubase today and I get the message “no valid license found”. This is strange as it had been working fine.
First I did a reboot. Then I looked at the elicenser and is it seems that all my licenses seemed to have disappeared.

SO I logged into my steinberg account and got my activation code to re-activate the software. When I enter this information it says “No license to upgrade Selectable”

Any suggestions on how to get things back to normal??

Thanks.

2

Unplug dongle and plug it in again.
That mostly solves the problem.

3

Thanks that did the trick!!

4

Just remember that a reboot and on some systems not even a cold boot, will completely reset all hardware. Only removing the power for a few seconds does. Most motherboard leave power on the usb ports when powered down so if the device is in a locked state it will not reset by a reboot. Only complete power down or removal.

5

Makes sense.