loading cubase 10 pro problem

starts loading as a rectangle then after that nothing just my desktop . can you help ? do u need more information ?

Hi,

I expect Cubase crashes.

Does the splash screen appears?

Is a crash dump file generated?

What Cubase version (exactly) do you use? What operating system do you use?

http:

Hi,

As far as I can see, the last is Media Service on the splash screen, right?

Could you try to trash Cubase Preferences, please? If you have an older Cubase installed, I would recommend to backup and trash even the older Cubase preferences.

i wasnt 100% on some of the questions

Does the splash screen appears? that the main rectangle box that appears ?

Is a crash dump file generated? how would i find out ?

What Cubase version (exactly) do you use? What operating system do you use? cubase 10.5

Hi,

Yes, the one at the very beginning.

Mac: macOS Console utility > User Reports folder (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps

Cubase 10.5.??? Like the latest update 10.5.12? What operating system?

did the update and its fine thanks for your help im not good with technology . big up yourself !