I was waiting for information about why my elicenser was telling me it was already assigned to another user.
I received an email earlier yesterday 01/08/2016
it told me to follow these directions:
- Close all programs.
- Uninstall the eLicenser Control Center (via the Windows Control Panel).
Windows 7 or newer:
(THE ABOVE ADDRESS IS THE ADDRESS THAT CAUSED THE COMPLICATION)
the email continued to tell me the following:
When you open the eLicenser Control Center afterwards, it will display a blank Soft-eLicenser with a new number. With this number, you can “reactivate” via your MySteinberg account and request a new activation code.
when the eLicenser Control centre opened it showed nothing. a greyed out frozen screen that said: reading elicensers.
the box with the list of headings at the top, but, they were unable to be opened.
this is the error that is shown when I try to open Cubase:
Application 'Cubase/Cubase Artist has caused the following error:
DCOM connection to program ‘Synsopos.exe’ failed
I am locked out from using my Cubase software and the work I was working on.
the letter I received through corresponding with technical support was signed
[EDIT: The signature at the end of the e-mail clearly reads ‘Privileged / Confidential Information may be contained in this message. You may not copy or deliver this message to anyone else or use its content for other purposes!’ - although it is pretty fine to post this response here, please avoid posting names and signatures, thank you.]
any advice would be greatly appreciated.