Login issues v12 - Upgrade to 15?

Cubase
1

Hi - I can’t login to my steinberg account or get a reply from tech support re resetting my password.

I also don’t get the code for the password reset.

I’ve been a Cubase user since version 5 and I’m sure I’m not the only one who finds this frustrating.

Does anyone know if I bought the latest version and used a new email address would it cause any issues w licensing on existing Cubase applications, VSTs. etc that came in original bundle? I just found the box top I saved w a license key from v12. Not sure if that would help but again that was under an email address/login that I no longer can login to or seemingly get help with.

Any info would be greatly appreciated. Thanks

2

The support team are best placed to help you with this, so please do follow-up with them directly.

3

I think that is part of the problem, Ben.

4

There are a lot of pieces of information missing from the assertion that tech support have not replied. I’m simply saying that tech support is the right process to follow and that they will (and do) provide that support.

5

Hi Ben -

Thanks for the reply. What’s the best email address or other means to contact support?

Thanks

6

Here is an entry point. Please note the “Continue…” link in the middle under some text. It is a bit small and easily overlooked but that’s the way onwards.