Lost 7.5 dongle

Hi There,

I’ve been a cubase user for the last 8years and i have purchased all Cubase version from 4.

Currently i had upgraded from 6 to 7.5 and i have misplaced the dongle. I have purchased a new dongle from a store in London and i need to activate the 7.5 on this new dongle. How do i go about doing that ?

I tried going to the e-licenser and entering the activation code but no luck. I have attached a screenshot as an attachment.
Please let me know what i need to do.

Thanks & Regards,
Dj Rampi
Screen shot 2014-07-24 at 3.07.54 PM.png

Aloha D and welcome to the board. E’ Komo Mai’.

Bummer!
I believe what you are trying to do (transfer) requires the other (lost) dongle as well.

Looks like getting in touch with Steiny support is your next step.

https://www.steinberg.net/en/support/usa.html

Good Luck!
{’-’}

BTW
since this prob is not an ‘issue’ with the Cubase app ,
you might consider posting this in another forum.

Hi,

I moved this topic because it does not belong in the Issue Report forum. Please get in contact with the Support Department using the support form within your MySteinberg account. This kind of cases can’t be solved over the forum.

Regards