lost REVERENCE and other presets after authorization

so i finally asked someone to purchase cubase 7.5 from australia, had her send me via email the registration code and authorized my 7.5 trial version. all was great till i noticed all my reverence presets gone. how do i fix? i searched the forum but all links are missing. thabks in advance.

This youtube video might help:


hi thanks. sorry but this does not work on a mac :frowning:

strangely presets made from a different computer loads up in reverence. but i cannot access any presets from my mac. very frustrating. i tried rescanning and the presets sometimes show and disappear from the media bay window. but they never show in the preview window when trying to access them from reverence.