Lost Steinberg account and USB Key :(

“Lost Steinberg user account and USB Key”
Ho do i do :frowning:

They lost the USB e-licence key for Cubase 8.5 in my consulting studio. However,
I can not figure out who was responsible for registering the product,
so I do not even know the name of the User account that made the initial activation.

“They only have Activation code for product box and initial registration”

Is there a way to get this account back?

They want to upgrade to Cubase 10 this time. But I can not find any USB accounts either.

Please help me.

Suggest that you contact Steinberg support. Good luck.

https://helpcenter.steinberg.de/hc/en-us/articles/206530864

Regards :sunglasses: