Madia bay error

When I try to play any file in the media explorer cubase freezes and stops working. Its old bug (cubase 8±)

win 1909
cubase 10.5.12


Trash Cubase preferences, please.
Win: %appData% Steinberg/Cubase _X__64

Rename this folder. I would also recommend to do so for older Cubase versions, because I expect the issue is in an older Cubase version, so you would inherit it with the new preferences from this old version.