Making WaveLab Extensions permanent often leads to crashes

Nuendo
1

I want to use the WaveLab extension to pan-normalize audio files. However, if I then try to make the extension permanent, it almost always results in a crash. Nuendo simply crashes.
However, this happens on all three of our workstations, so it shouldn’t be the PC’s fault.
(Windows 11 Pro / Intel)

2

Hi,

Could you please attach the *.dmp file?

  • Win: %userprofile%/Documents/Steinberg/Crash Dumps
3

Nuendo doesn’t generate a crash file when this dmp/crash occurs.
The next time you restart Nuendo, you won’t be asked whether you want to send the problem to Steinberg.

Therefore, I have enabled the protocol. You can view it here:

4

Hi,

This is the session log file (.json). I would need the crash/dump file (.dmp), located here:

  • Win: %userprofile%/Documents/Steinberg/Crash Dumps
5

That’s exactly the problem. No crash/dump file is generated in this case.
The directory contains *.dmp files that are more than four weeks old. But the crash with Wavelabe does NOT generate a crash/dump file.

6

Hi,

Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behaviour (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase:
    procdump64 -e -h -t Cubase

Nuendo:
procdump64 -e -h -t Nuendo

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.