Midi Controller causes crash in Cubase 13

Cubase
1

Hi,

Just updated to Cubase 13 Pro. It launches fine but as soon as i turn my Midi controller on (Nektar Impack LX) it crashes. If the controller is on when i launch Cubase , the program would crash upon opening.

Is this a known issue?
Thanks

2

Hi,

Do you use Nektar component? Or do you use MIDI Remote script? Or none of them?

In any case, attach the *.ips/dmp file, please.

Mac: macOS Console utility > Crash Reports (or ~user/Library/Logs/Diagnostic Reports).
Win: %userprofile%/Documents/Steinberg/Crash Dumps

1 Like
3

Hi there Martin. Alas I don’t know what both of these are (it’s bad :slight_smile:
I attach the report
Thanks

Crash report.pdf (425.8 KB)

4

Hi,

The crash is in Cubase.

Attach the source *.ips file, so I can resolve it and work with it, please. You can find it here, as mentioned before:

5

Cubase 13-2024-08-30-101646.ips (105.4 KB)

7

Hi,

Reported to Steinberg. Thank you.

1 Like
8

Hi,

What device exactly do you own (LX mini, LX25+, LX49+…), please?

9

Following. Similar issue here with the Nektar Impact LX61+

10

Hi,

LX 25+

11

Hi,

Thank you, I have updated the report to Steinberg.

12

Hi and welcome to the forum,

Thank you, I have updated the report.

13

Is there an update on this? I have the same issue with the Nektar LX61+ and Cubase Pro 13 on Win11. I have used it before but yesterday installed the software for Cubase from the Nektar website and Cubase crashes as soon as I turn the Nektar on.

14

I’m waiting for a fix too.

15

https://forums.steinberg.net/t/undesired-hardware-midi-controller-behaviour-in-cubase/894924
The problem was solved in this topic. Worked for me! Basically you need to remove the Remote Device integration file for Nektar in Cubase. That’s what causes the mess.

1 Like
16

Hi

“Those are not in the regular Cubase folder hierarchy, but in a more common Windows folder:C:\Program Files\Common Files\Steinberg\Shared Components”

What’s the path on Mac? Thanks

17

Hi,

~/Library/Application Support/Steinberg/

1 Like
18

Hi,

Removing the ddl resolved the issue to some extent: I can now turn on Impact without Cubase crashing. However, I can only use its keyboard; the buttons and knobs are still non-functional. I hope a fix will be released soon.

19

Are you now able to use the keyboard as expected on other projects? Did the crashing occur regardless of the project or was it just a specific .cpr?

20

Hi, I Updates the Firmware of the impact and reinstalled the DAW-integration Software from the nectartech website and the cubasecrashes are fixed.

21

Yes, but I can only use the keyboard, all other controls don’t work (knobs, volume, ecc.)