I own Cubase 7, but do not use it - I’m still trying to get into it. I own PT 10, Logic, and Studio One, and am currently faster and more creative in them. Just more used to their workflows. HOWEVER, I have to give a big kudos to Steinberg regardless for the following reasons:
Active involvement in the forum (I don’t see this from AVID, not that much from Presonus anymore, and of course, none at all by Apple). This includes discussing features, confirming issues, etc.
Giving a lot of heads up on upcoming releases like 7.01 and 7.02. And telling us what those releases contain well in advance. Why is this important? Well, for people like me that may be on the fence of selling / buying Cubase, it demonstrates that Steinberg is actively working on fixing stuff. I don’t want to sell Cubase now because I have some hope that Steinberg will fix the issues I have (even though I’m just one user).
Actually trying to listen to users and keep them happy. Acknowledging shortcomings and at the very least telling us they are working on them. Sounds so simple, but is often never done by companies.
User communities tend to be volatile things and it is hard to manage the pros and the cons. I have to give Steinberg kudos though. At least, they are trying. The gap between DAWs will increasingly get smaller in my opinion and the difference to the end user will be the company behind the software and how they treat their customers.