So it’s been a while since I last used Cubase, and I thought I would download a trial of the latest version.
Frankly, this was not an encouraging experience:
- I found the trial page, signed into my Steinberg account, clicked the link, was told to expect an email. Nothing - even in my junk folder. Tried several more times with no luck.
I ended up having to create a new account using a disposable email address, just to get the download link and key. The new account itself needed verifying, so the whole thing was a multi-step pain.
-> Perhaps you could improve your transactional email system, since what you have at the moment would seem to be falling foul of Office 365’s automatic filtering.
- Finally, a download link. This turned out to be just an installer for Steinberg Download Assistant. Okay, so I assume this thing will manage the download and install for what is obviously a big package.
I decline the optional aria2 package (because I don’t want lots of extra stuff I don’t need - if it’s optional, I probably don’t need it, right?).
So, once SDA is finally installed and up and running, I select the Cubase Elements 10 trial and then ALL IT DOES is open up a download link in the browser! So I installed this whole SDA thing onto my system, essentially for zero benefit whatsoever.
-> Seriously, why not just email me the direct download link to the trial installer? You could also suggest installing the SDA as an optional download manager? This would have saved me a load more pointless steps and the frustration of installing a whole program that is essentially useless to me.
- Finally, the installer zip downloads. I unzip it, and install Cubase. I open Cubase and am greeted by the eLicenser error. I choose the option to open the licenser to register my trial key.
Then a litany of error messages about the eLicenser software being too old and now I have to download and install an update!
-> Ugh, this is a fresh install! Why not allow the Cubase installer to pick up an up-to-date install package for the eLicenser software?
I haven’t even opened Cubase yet, and I’m already seriously regretting this impulse to give it a try.