my dongle broke

Cubase
1

my dongle broke, how do I replace it

2

https://www.steinberg.net/en/support/knowledgebase_new/free_articles/kb_show/usb-elicenser-details-tips-and-troubleshooting.html#lk

If the link doesn’t work, type the word “dongle” in the search field of the knowledge base. It’s towards the bottom third of the list of topics.

3

Went to that article but did not see how to replace the dongle. Searched for broken dongle and did not get a response. The dongle is for cubase 5

4

OK, sorry, when I started reading it I thought it would deliver the goods.

I remember there have been other similar posts on this forum, maybe a search there might answer. In the meantime, off the top of my head and until someone else answers maybe with something better, maybe the following would work:

  1. Buy a new dongle
  2. Go to the eLicenser control center (that one is searchable for in the knowledge base, I know that from personal experience), and download the licenses you’ve registered to the new dongle.
5

The same way you replace anything else that gets broken: You buy a new one…
The question is just, if it´s only physically broken, but the licenses on it still readable, or if it stopped working, and no licenses are readable anymore.

6

I had a dongle break. I bought a new one and sent in a support request form to Steinberg. They will want you to return the broken one and then they will isssue a new activation code. You can only use any activation code once.

7

For example i bought Cubase 6 in Turkey but i live in Ukraine … if i’ll go to DISTRIBUTOR in Ukraine,will they l support me and giving a new activiation code ? i have broken dongle and it doesnt show license .