The receipient is an automated system. It is not used to create a support ticket with customer support. If you want to receive any help it is best to additionally create a support ticket (as you have done by now).
I already created a ticket and they responded they wanted me to look at the HOFA plug-ins to make sure that the VST3 are the only ones being applied I did read several articles about HOA and I reinstalled only the VST3 ones I also reduced my screen resolution. I still feel they have a lot of work to do with the new score editor moving around notes or deletion of more than one track is still an issue using the mouse to exactly put its pointer where you can get the job done I use the new score editor heavily in all my work
Alan Russell