My licenses seem to be empty!

I just installed cubase 9 at a new pc ( I had cubase 8.5 and Halion 5 at my old one, I bought my updates before actually buying my new computer)
I installed the software but my usb elicenser doesnt see any available license (I have cubase 9, Halion 6 and padshop pro)
Recovery doesnt do anything
Please help

Problem solved. It was a usb issue. Changing to other usb 3.0, restarting etc didnt help but after I used a USB 2.0 it worked right away. After that I tried my first choice of usb 3.0 and thankfully seems to be working good!