My products do not appear in Steinberg Licensing

Cubase
1

If I remove the USB e-licenser following VST kits are flagged unlicenced, I had no way of moving these to the Activation Manager, can you help move these as I would like to stop using the USB dongle if possible and have all under activation manager

Groove Agent SE 5:

  • Rock Essentials
  • Future Past Perfect
  • Prime Cuts
  • Marco Minnemann
  • Purple

Halion:

  • Dark Planet
  • Electric Bass
  • Hypnotic Dance
  • Olympus Micro
  • Triebwerk

Padshop:

  • Polarities
  • Granular Guitars
  • Zero Gravity

I have a ticket open with Steinberg Support with no reply for several days …

2

From the look of the names on that list, aren’t most/all those all 3rd-party things? ie …not made in-house or owned by Steinberg.

Maybe Steinberg no longer themselves have contracts for using/distributing those

If so, maybe the various 3rd parties who created them (if you can find those guys) may have a solution.

3

These are all sold still in various packages by Steinberg, I can also see them in Download Manager, however not flagged as my Products (with or without USB e-Licencer)

4

You didn’t mention vouchers, did you check that?

5

There were and are no vouchers unfortunately. I kept looking …

6

Is this elicenser registered in MySteinberg?

If the products are transferred to Steinberg licensing and certainly some if not all of those are then you should have had vouchers for the transfer. You’ll need official support to get that sorted …at least you can still use them on elicenser while you wait.

7

Yes indeed, it is registered, I had vouchers for other products which got transferred but they obviously missed these… In fact all in e-Licenser visible products got transferred ok, but these VTS’s and I have been waiting for support for weeks now …

8

I have these few, and I received vouchers for them. I’d suggest a Support Ticket, or an appeal to someone such as @Matthias_Quellmann

9

I never received vouchers for any of these unfortunately, have a ticket (#713118) open and have been waiting … and waiting for support to look into this.

10

Does Steinberg Support still exist?