Hey all - I bought Pro 12 in 2023 and have been running it on a Windows PC with no issues. I now have a Mac and am trying to install it, but when I log into my Steinberg profile online and into my download assistant, it shows No Active Licenses. Then I got booted from my PC instance of it and was asked to log back in, after which again it shows no active license and now I can’t get back into my Cubase projects.
I still have the digital receipt for my purchase with the download access code, and if I try entering that into download assistant to get around the glitch, I get an error pop up - Download Access Code is already consumed by another user.
Anyone know what might be going on here?
Also, does Steinberg have a customer service phone number or live chat to work through these things in real time? I’m in the middle of a project and would really hate to waste several days going back and forth on a support ticket.
From what you describe I´m not sure if you downloaded the Steinberg Activation Manager?
If you didn´t download it and activate your Cubase from within the Activation Mangager.
This usually happens when you have a differrnt email id for your licenses. Are you sure you are using the correct email address?
The Download Access Code is a one time Code and can be used only once for registring the license for the first time, so this message is absolutely normal.
There is no live chat, regarding Phone support it depends where you are located. There is support located in Hamburg, Germany, available from monday to friday. But you should check the support page for your country to find the correct contact.
Hi - yes, I do have the activation manager and it is showing no active licenses and I am not certain why.
I did have it activated and installed on my PC, and was trying to open a 2nd instance on Mac, and there the activation manager showed no licenses, then I got booted from it on my PC and now it shows no licenses, though it was just working this morning.
Seems trying to open a 2nd instance caused some issue.
