My laptop has stopped seeing my eliscencer usb dongle. It sees and old one with Cubase 5 on it so I can only presume its broken even though the red light still shines.
I went to My Steinberg but can see it is down for maintenance.
Has anybody any suggestions or does anyone know how long My Steinberg will be down.
I have requested zero down time due to my broken elisencer.
I have tried on several occasions now to submit my request to support for my licenses to be re activated but when I press submit I keep getting ‘oops Error’.
I have used internet explorer to open My Steinberg as my account will not even open in Google Chrome.
Now I got in, but there’s some issues with the Support Request…
It gaves me an error when I try to send it, says that it misses Installation Type, and it was already choosed…
Yes, I can reproduce this one. Sorry for the inconvenience. I will fix it asap.
Meanwhile, you may write a General Inquiry, providing the necessary information. That should work.
Sorry, I can’t give you an estimation for that. I’m not involved in the Support-processes. But I will forward to them, that you have sent a General Inquiry concerning this due to an error in MySteinberg. This might speed things up. But I can’t promise you anything.
Hm, I haven’t had any problem with a small sized text file. If it is save for you to give the file away, please send me a PM with the file and I will have a look. Thanks!