Nearly every time - closing hangs

Closing a project hangs, and requires I restart my computer to free the audio driver. Cubase 11.0.4 on Windows 10.

This needs solving please!!

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Hi,

Are you on Mac or Windows, please?

If you are on Windows…

Generate a DMP file and share it via Dropbox or similar service, please.

Once Cubase becomes frozen, open the Task Manager, right-click to Cubase and click to Generate DMP file.

If this doesn’t work, use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 11:
    procdump64 -e -h -t Cubase11

Nuendo 11:
procdump64 -e -h -t Nuendo10

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.

2 Likes

Thanks for that, Martin.

I couldn’t generate anything via the Task Manager in Windows. I close my Cubase project window and Cubase seems to be stuck in a loop as there is a small and varying amount of cpu activity being shown used by Cubase until I kill the Cubase process. During this the Cubase menu bar is non responsive.

I will try the ProcDump, but I suspect it might not get anything either if Cubase is looping, but I will report back on the next hang up.

When I run the ProcDump as specified Cubase terminates. I assume that is not supposed to happen?

That dmp file is here…

And now my Waves plugins don’t work after that latest Cubase crash with the ProcDump.

Hi,

The crash seems to be related to the graphic card driver. Please, make sure, your graphic card driver is up to date.

I updated the graphics driver to the latest version. No change. Cubase still will hang on closing a project.

Why would running ProcDump cause Cubase to close?

Hi,

Procdump would generate a DMP file, so we should see, what is causing the hang.

It did generate a dmp file. That’s what I posted earlier. When I run Procdump as specified Cubase terminates.