NEED HELP: cant run on my laptop

so our studio was hired to record a live piano event this Sunday and I installed N5 on my laptop to use this for the session and i am unable to get the dongle and LCC to cooperate in opening N5.
i keep getting an error:
"Application ‘LCC2’ has caused the following error:

Failed to send GetInfo command"

can i get some help here on getting N5 to work on my laptop with my dongle from our studio computer

make sure you’ve installed the latest elicenser software.